Case Studies: Ridgewood

Case Study: Ridgewood Assisted Living

After a successful initial pilot program, Ridgewood Assisted Living signed a licensing agreement with Nxtgen Care.

seniors having dinner at an assisted living facility
The initial Nxtgen Care Pilot was so successful for Ridgewood Assisted Living, that signing a licensing agreement was an easy decision.

Ridgewood Assisted Living, a 52 suite, premier seniors care community located in Nova Scotia, Canada opened for business in 2008. After the initial few years, new owners took over the facility in 2012.

The new owners set out to enhance the overall quality of the resident experience by creating a community based on five key aspects of healthy aging. With this backdrop, Ridgewood became early adopters of novel technology. In early 2017, Ridgewood piloted Nxtgen Care to further improve their residents’ well-being and in doing so improve operational efficiencies.

Before long, the Nxtgen Care Solution was proving its value in spades, delivering a range of benefits for management, staff, residents and residents’ families.

  • 12%

    Reduction in Overall Operating Expenses

  • 54%

    Decrease in Staff-to-Resident Response Times

  • 38%

    Increase in Staff & Resident Engagements

  • 63%

    Reduction in incoming calls from Families

The initial pilot of Nxtgen Care proved to be a significant positive influence on our business. We used the platform to establish goals and measure performance against them.

The results exceeded all expectations as we saw tangible, double-digit percentage improvements in our key metrics. It really was a no-brainer to sign a longer-term agreement for the platform.

Andrea Whalen Andrea Whalen
Resident Manager, Ridgewood Assisted Living