Case Study: Ridgewood Assisted Living
Like most Assisted Living Communities, Ridgewood was using walkie talkies and staff had to return to a nurses station to complete call bell events and respond to pull cords. This workflow required a full time person to answer walkie talkies, direct people and work flow.
People working hard. Sound familiar?!
Ridgewood Assisted Living, a 74 suite, premier community for seniors located in Nova Scotia, was the
birth place of Nxtgen Care. As part of the Bridgewater Retirement Group of Companies owned by David
Burke, Ridgewood was part of “proof of concept” conceived by Burke as a way to use technology to
enhance care, reduce care giver burden and increase net operating income. In many ways, it was a
simple idea for David as he recalls, “we were giving away care and we needed transparent and
accountable ways to capture that care so we could properly bill and staff.” Said another way, “we
wanted to create better relationships to provide better care and we figured the bottom line would take
care of itself. In fact, what we saw from the intelligence Nxtgen was able to create was a
direct relationship between better care, better relationships and better NOI.
Over a 6 month case study, Ridgewood saw measureable results that have formed the basis of repeatable proven outcomes delivering a range of benefits for management, staff, residents and resident families.
"The initial pilot of Nxtgen Care proved to be a significant positive influence on our business. We used the
platform to establish care goals and measure performance against them.
The results exceeded all expectations as we saw tangible, double-digit percentage improvements in key areas. It was like turning a light on in the darkness. We had no idea how blind we were operating in some areas, especially the areas where things had always been done a certain way for so long.
We would be lost without Nxtgen."
The results exceeded all expectations as we saw tangible, double-digit percentage improvements in key areas. It was like turning a light on in the darkness. We had no idea how blind we were operating in some areas, especially the areas where things had always been done a certain way for so long.
We would be lost without Nxtgen."
Kathleen Foster Crouse
Executive Director, Ridgewood Assisted Living